This job is for a Collections Agent at Virgin Active South Africa, a company focused on health, wellness, and fitness. Based in Cape Town, Western Cape, the role is permanent and full-time. Your main responsibility will be to recover overdue membership fees while maintaining positive member relationships. You will use phone calls and written communications to remind members of payments, handle inquiries, and resolve issues professionally. The role requires up to 3 years of experience in collections, sales, or customer-facing roles, with strong communication and negotiation skills. Matric or equivalent qualification is required. The position offers job security, skill development, and a supportive work environment.