What the job is: This job is for a UK Debt Collections Agent working as part of the Procera Group’s UK campaign. You will be based in Mount Edgecombe, KwaZulu-Natal, and your main role will involve helping collect overdue debts for UK-based clients. The work includes handling emails, making phone calls, and resolving customer queries with a positive and professional attitude.

What you will do: You will be responsible for collecting overdue payments from customers by contacting them through emails and phone calls. Your tasks will include updating and maintaining accurate records in the company’s database. You will also negotiate with customers to find fair solutions for settling their debts while following all relevant laws and regulations. Part of your role will involve solving customer problems and answering their questions clearly and politely. Additionally, you may need to assist other team members, share insights during team meetings, and work towards improving your performance based on key targets.

What you need: To qualify for this job, you must have completed Matric and be comfortable using computers. Experience in customer service is important, as is having strong written and spoken English skills, including good spelling and grammar. Any experience in collections or financial services will be helpful. You should be a team player who enjoys learning and improving, stays calm under pressure, and is motivated by challenges. Strong communication, listening, and negotiation skills are essential, as well as the ability to think analytically and solve problems.

What you will get: This is a permanent position with flexible working hours, including alternate shifts. From March to November 2026, shifts will be either 9:00 AM to 5:30 PM or 12:30 PM to 9:00 PM, and from November 2026 to February 2026, shifts will be either 10:00 AM to 6:30 PM or 1:30 PM to 10:00 PM. You will also work some alternate Saturdays, either from 10:00 AM to 2:00 PM or 11:00 AM to 3:00 PM. Note that UK public holidays will apply, not South African ones. The role offers a chance to develop your skills in a customer-focused environment while working with a team to achieve shared goals.