This job is for a Customer Service Agent at Finchoice, part of Weaver Fintech Group. The company specializes in digital payment, lending, and insurance services. The role is based in Wynberg, Cape Town, with a hybrid work arrangement (office and remote).

Key Responsibilities:
- Handle customer inquiries via phone and digital channels, resolving issues professionally and efficiently.
- Ensure high customer satisfaction by meeting service targets (e.g., call resolution time, first-contact resolution).
- Adhere to company policies and contribute to process improvements.
- Recommend additional products/services to customers where appropriate.

Requirements:
- Matric (Grade 12) qualification.
- Minimum 1 year of customer service experience, preferably in financial services or insurance.
- Proficiency in FreshDesk/FreshChat tools.
- Strong communication skills (verbal/written) and computer literacy (email, Excel, etc.).
- Clean criminal and credit record.
- Ability to work collaboratively and independently in a fast-paced environment.

Benefits:
- Full-time position with hybrid work flexibility.
- Competitive salary and benefits.
- Opportunity to work with innovative brands (Pay Just Now, FinChoice).
- Growth-focused culture with AI-driven technology.