This is a full-time position for a Service Desk Agent at iOCO Infrastructure Services, based in Johannesburg, Gauteng. The role involves providing IT support and customer service to resolve technical issues for clients and internal teams. Responsibilities include handling incoming calls, logging issues, assisting engineers, and maintaining professional communication. The ideal candidate has 1-2 years of IT service desk experience, CompTIA A+ and Network+ certifications, and strong customer service skills. The position offers stability, growth opportunities, and a collaborative work environment.