The Empact Group is seeking a Service Manager to lead and enhance their service delivery team in Johannesburg, Gauteng. This role involves overseeing the Supercare by Empact Group cleaning services team, ensuring high customer satisfaction and operational efficiency. Key responsibilities include managing service delivery, implementing improvement plans, monitoring performance metrics, and fostering strong client relationships. Collaboration with operations and sales teams is essential for seamless service execution. The role also involves problem-solving, team training, and maintaining service delivery standards. Ideal candidates possess leadership experience, strong communication skills, and a customer-centric mindset. A degree in business or management is preferred, with industry-specific experience being advantageous.