This job is for a Customer Service Team Leader at Tenacity Financial Services, located in the Northern Suburbs of Cape Town. You will lead a team of customer service agents to ensure high-quality service, happy customers, and a well-managed team. Responsibilities include supervising daily operations, handling customer and internal queries, resolving issues, and improving team efficiency. You will coach and mentor team members, manage administration tasks, and track performance metrics. Requirements include Matric (Grade 12), 2+ years of experience as a Team Manager in a call center, strong communication skills, and proficiency in Microsoft Office. The role offers full-time employment with opportunities for skill development in team leadership and customer service management.