Customer Service Agent at Weaver Fintech

This job is for a Customer Service Agent at Weaver Fintech, a company providing digital financial services like payments, lending, and insurance. You will work in Cape Town, Western Cape, specifically at their Wynberg office. The role involves handling customer calls and digital messages to solve problems, answer questions, and address complaints while ensuring a positive customer experience. Responsibilities include meeting CSAT and CEI targets, resolving issues efficiently, suggesting additional products, maintaining accurate records, and adhering to company policies. The role also requires compliance with service level agreements and availability for calls/tickets.

Job Details

Date Posted

11 Nov 2026

Location

Cape Town, Western Cape

Expiration Date

11 Dec 2026

Gender

Any

Employment Type

Full-time

Salary

Market Related

Hiring Company

Weaver Fintech Ltd

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