Group Service Manager

This is a full-time position for a Group Service Manager in the motor industry based in Sandton, Gauteng. The role involves overseeing customer service operations across multiple branches to ensure high standards of service, compliance, and customer satisfaction. You will work with a well-known organization in the motor sector and play a key role in shaping customer experience.

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Key Responsibilities: - Setting and maintaining customer service standards across all branches - Monitoring and reporting on customer satisfaction index (CSI) performance - Managing a team of Customer Care Consultants and tracking their performance - Overseeing customer service systems and ensuring accurate recordkeeping - Identifying areas for service improvement and implementing solutions

Requirements: - Matric certificate and a management qualification (e.g., National Diploma) - Proven experience in customer service management, preferably in the motor industry or insurance sector - Strong administration, reporting, and complaint management skills - Advanced Microsoft Office proficiency (Salesforce knowledge is a plus)

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Benefits: - Competitive salary based on experience - Growth opportunities within the company

Job Details

Date Posted

12 Nov 2026

Location

Sandton, Gauteng

Expiration Date

13 Jan 2027

Gender

Any

Employment Type

Full-time

Salary

Market Related

Hiring Company

Hire Resolve (Motor Industry Client)

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