Loan Consultant

Unifi Nairobi, Kenya

Full-time Closes 30 Nov 2026 · 17 days left

Nairobi, Kenya Full-time Closes 30 Nov 2026

This is a Loan Consultant position at Unifi, a company that offers simple and fast personal loans to people across Kenya and other African countries. The role is based in Nairobi, Kenya, and is a permanent position where you will be the main point of contact for clients visiting the branch.

Key Responsibilities:
- Greet clients warmly and guide them through the loan process.
- Explain Unifi’s loan products honestly and clearly.
- Collect client information and ensure paperwork is complete and correct.
- Handle money, client details, and records with honesty and care.
- Support collections by following up with clients respectfully.
- Maintain a clean, organized, and welcoming branch environment.
- Protect clients’ personal information and promote Unifi’s services in the community.

Requirements:
- Certificate, diploma, or degree in Banking & Finance, Business Administration, Marketing, or a related field (not strictly required).
- At least 1 year of experience in a customer-facing, sales, or retail job.
- Strong communication skills in English.
- Client-first mindset with care, urgency, and respect.
- Calm, patient, and practical under pressure.
- Self-motivated, target-driven, and eager to grow.

Benefits:
- Basic salary plus monthly performance incentives.
- Opportunity to work in a fast-growing company with a supportive team.
- Experience in customer service, sales, and financial services.