Quality Assurance Advisor for UK Financial Complaints

Huntswood Durban, KwaZulu-Natal

Contract Closes 17 Nov 2026 · 4 days left

Durban, KwaZulu-Natal Contract Closes 17 Nov 2026

This job is for a Quality Assurance Advisor who will work with UK financial service complaints. You will be based in Durban, KwaZulu-Natal, and the role is a contract position lasting six months. Huntswood is looking for someone who is detail-oriented, enjoys giving helpful feedback, and wants to ensure customers receive the best possible service while following all rules. The role involves reviewing customer service agents' handling of complaints, calls, emails, and chat messages to ensure high standards. You will provide clear and fair feedback to agents, analyze team performance, identify trends, and suggest improvements. Responsibilities include writing weekly reports, participating in team meetings, and assisting with training new hires on quality standards. Collaboration with managers ensures continuous improvement and meeting quality goals.