Customer Complaints Advisor

Huntswood Durban, KwaZulu-Natal

Full-time Closes 27 Nov 2026 · 14 days left

Durban, KwaZulu-Natal Full-time Closes 27 Nov 2026

This is a full-time position for a Customer Complaints Advisor at Huntswood, based in Durban, KwaZulu-Natal. The role involves handling customer and Claims Management Company (CMC) queries in a financial services environment, ensuring compliance with regulatory standards. Responsibilities include managing complaints, updating customer records, and maintaining detailed case notes. Requirements include a Matric (Grade 12) qualification or NQF Level 4 certificate, 1+ years of experience in a phone-based environment, strong communication skills, and familiarity with financial services regulations like FCA DISP and Consumer Duty. The role offers job security, team collaboration, and growth opportunities within the company.