Customer Complaints Advisor

Huntswood Durban, KwaZulu-Natal

Full-time Remote Closes 27 Nov 2026 · 14 days left

Durban, KwaZulu-Natal Full-time Remote Closes 27 Nov 2026

This is a full-time job as a Complaints Advisor at Huntswood, based in Durban, KwaZulu-Natal. The role is in the financial services industry, focused on customer service and complaint handling. You will work in a regulated environment, assisting customers and Claims Management Companies (CMCs) with their queries and complaints. Key responsibilities include handling incoming/outgoing calls, updating customer records, writing clear notes, and managing cases from start to finish. Requirements: Matric/NQF Level 4 qualification, 1+ year of experience in a busy phone-based environment, strong communication skills, and attention to detail. Preferred: Financial services systems knowledge or FCA DISP/Consumer Duty awareness. Benefits include job security, professional growth, and a supportive team environment.